BOOKING

Bookings can only be made online. By completing the booking the Lead Guest agrees to the Terms and Conditions. The Lead Guest must be over 18 years of age and authorised to make the booking and to accept these Booking Terms & Conditions and will be responsible for making all payments due. We reserve the right to refuse a booking without giving any reason.

RENTAL PAYMENT

Payment must be made online and in full at the time of booking. There may be additional charges made by external companies at the time of booking or during the refund stage. These charges are the guests responsibility.

DAMAGE

A deposit of 100GBP will be collected at time of booking to cover any damage/loss caused during the stay. This will be refunded immediately subsequent to the completion of the stay. It is the responsibility of the lead guest to check the accommodation for damage prior to the start of the stay and report any pre-existing damage within one hour of check-in. The cost for repairs/replacement are at the discretion of the owner and, while commiserate with the cost of such replacement/repair, may not represent the exact cost.

CANCELLATIONS – BY YOU (LEAD GUEST)

You may cancel your booking at any time. Cancellation must be communicated to us in writing and takes effect from the date received by us. In the event of cancellation then the following charges become applicable: Less than 2 weeks prior to arrival date – 100% of full cost Between 2-4 weeks prior to arrival date – 90% of full cost Between 4-6 weeks prior to arrival date – 75% of full cost

CANCELLATIONS – BY US

It is extremely unlikely that we will have to make any changes to your property rental. However, occasionally we may have to make changes and reserve the right to do so at any time. Most of these changes would be minor and we will advise you of them as soon as they may be applicable. If we are forced to cancel the property rental because of force majeure or for any reason that makes the property unfit for rental, you will have the choice of either allowing us to offer alternative suitable dates on your behalf or of cancelling the booking and accepting a full refund of all monies paid to us. Please note that we are not liable for any consequential loss or incidental expenditure resulting from the cancellation of your holiday.

INSURANCE

It is the responsibility of the Guests to ensure that their personal possessions are insured. We cannot accept any liability for theft of, loss of or damage to personal possessions. We also recommend that guests arrange adequate travel insurance for cover in case of cancellation (see CANCELLATIONS).

COMPLAINTS

Complaints must be reported immediately to the owner of the property or to their representatives thereby giving them the opportunity to rectify the problem during your stay. If the problem cannot be rectified during your stay, you must write to us within 28 days of departure giving full details of your complaint. We cannot accept complaints if you have not followed the course of action laid down in this clause.

OCCUPATION OF THE PROPERTY

Only the named guests are permitted to use or stay in the property. If you are expecting overnight visitors, you must let us or our representatives know. You and your party must not exceed at any time the numbers of sleeping places, i.e. 2. The owner or our representatives have a right at all times to refuse access to the property for people who are not members of the party.

KEY COLLECTION

Collection instructions will be sent to the booker on receipt of payment.

ARRIVAL / CHECK-IN TIME

This is from 15.00 Hrs / 3.00pm on the arrival day booked. We may be a little flexible on this, provided that there are no departures from the night prior. Please check with us within a few days of your arrival date and when possible we will be happy to oblige.

DEPARTURE / CHECK OUT TIME

This is by 10.00 Hrs / 10.00am on the departure day booked. We can be a little flexible on this, provided that there are no imminent new arrivals. Please check with us and when possible we will be happy to oblige.

PLEASE NOTE THAT CAYNHAM CAMP COTTAGE IS A NON-SMOKING ENVIRONMENT AND PETS ARE NOT ALLOWED. EVIDENCE THAT EITHER OF THE ABOVE RULES HAVE BEEN CONTRAVENED WILL RESULT IN NON REFUNDING OF DEPOSIT.